Job Summary:
We are seeking an energetic and experienced Assistant Manager to join the Kids Club at Jumeirah Beach Hotel. This role involves managing daily operations, supervising staff, and ensuring a safe, engaging environment for children while delivering exceptional guest experiences.

Responsibilities:

• Oversee the smooth and efficient daily operation of the Kids Club, ensuring all activities align with hotel standards.
• Lead, direct, and support the Kids Club team, including Team Leaders and Play Attendants.
• Ensure all Standard Operating Procedures (SOPs), risk assessments, and health guidelines are adhered to.
• Actively promote and encourage guest participation in Kids Club activities, events, and programs.
• Supervise the Babysitting Service, ensuring it operates safely and efficiently.
• Report regularly to the Assistant Sport & Leisure Manager and collaborate with other hotel departments to optimize service.
• Motivate, mentor, and train staff to ensure high performance and development in childcare practices.
• Deliver exceptional customer service by addressing guest concerns and ensuring a high-quality experience for children and parents.
• Monitor inventory and equipment, ensuring sufficient supplies and safe play materials for all activities.
• Coordinate special events, parties, and themed activities within the Kids Club, managing logistics and resources.

Requirements:

• Proven experience in a supervisory or leadership role, preferably in a Kids Club, childcare, or similar setting.
• Strong knowledge of childcare practices and previous hands-on experience in child development or related fields.
• Effective communication skills, both written and verbal, with the ability to engage with colleagues, parents, and children.
• Excellent organizational and problem-solving skills, with the ability to manage multiple priorities.
• First Aid and CPR certification is an advantage.

Level of Education:

• Bachelor’s Degree or Diploma in Childcare, Hospitality, or related field preferred.

Work Hours:

• Flexible schedule, including weekends, evenings, and holidays as per operational requirements.

Experience in Months:

• Minimum of 24 months in a supervisory or management role in a childcare or hospitality setting.