Service Coordinator – CJDR

at Al-Futtaim
Location Dubai, United Arab Emirates
Date Posted September 23, 2021
Category Other
Job Type Full-time


Service Coordinator - CJDR | Trading Enterprises | Dubai

Location: Dubai, AE


Company: Al Futtaim Private Company LLC


Job Requisition ID: 99802


No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.




As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.




Come join us to live well, work better, and be the best.


Service Coordinator |Chrysler, Jeep, Dodge & Ram | Dubai




About the Position:


We are currently looking for an experienced Service Coordinator to be part of our Aftersales team. The role acts as the focal point to continuously promote the improvement of Customer Service in Trading Enterprises.  As a Service Coordinator you will ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.




Specifically your key responsivities are as follows:


Review the labour and parts items used in an order and split the items into cash / credit / warranty / SMC / Intra sub orders and raise performance, evaluate appropriate charging to customers and raise final invoices(except cash).

Raise Purchase requisition and Local Purchase Order (LPO) for all sublet / bought out items issued in an order and processing of these LPO’s for payment.

Carry out all goods issue, goods receipt & invoice verification transactions submit reports to manager for onward submission to finance for vendor payments.

Compile incentive and overtime summary for direct and non- direct productive on monthly basis and feed data of productive hours on Incentive Software.

Maintains the stock of stationery items like pre-printed stationery of orders, invoices, pre-diagnostic sheets, Vehicle receiving forms, warranty tags required for day to day workshop operations.

Prepares the attendance sheet every month for onward submission and review by HRD when required. This would assist in reconciling the attendance recorded through time card with SAP.



About You:


The ideal candidate for this role should possess the following qualifications, knowledge and skills:


Graduate / ITI / Diploma in any discipline

2 to 3 years   overall experience in accounting – Out of which a minimum 2 years   in automotive industry, preferred.

Basic Accounting and Technical knowledge

Planning, computational, analytical, methodical, communication, interpersonal and ability to work under pressure.

Excellent knowledge of any dealer based management system and MS Office applications. SAP hand on experience is an advantage!

Thinking analytically and commercially.

Effective written and verbal communication.

Working together to achieve business objectives and meeting deadlines.

Detail orientated, computer literate; MS office applications especially Excel and Word.



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.




Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.




As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


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