Job Summary:
An exciting opportunity has arisen for a Senior Waiter / Waitress in the Food & Beverage department at Jumeirah Beach Hotel. This role is essential for providing exceptional service and ensuring guest satisfaction in a dynamic dining environment.

Responsibilities:

• Supervise workflow and the sequence of service during busy periods, providing hands-on support to the service team.
• Deliver knowledgeable, friendly, and professional food and beverage service to guests, ensuring adherence to Jumeirah standards.
• Maintain efficient service flow by following the established Sequence of Service and all timelines specified in the F&B Standards Manual.
• Anticipate and fulfill customer needs and expectations, particularly for guests with special requirements.
• Identify opportunities for upselling and enhancing the overall dining experience, including guest recognition and promoting resort offerings.
• Address and resolve guest complaints promptly, reporting any unresolved issues to the Outlet Manager or Assistant Manager.
• Maintain comprehensive knowledge of the menu and beverage offerings to effectively answer guest inquiries and provide recommendations.
• Conduct regular training and coaching for junior staff to uphold the F&B SOPs and service standards.
• Assist in the organization and execution of special events or promotions to enhance guest engagement.
• Collaborate with kitchen staff to ensure timely and accurate order delivery and communicate guest preferences or dietary restrictions.
• Participate in daily briefings and contribute to a positive team environment.

Requirements:

• Minimum of 2 years of experience in a similar role within a 5-star hotel, luxury restaurant, or upscale bar setting.
• Excellent communication skills in English; proficiency in an additional language is an advantage.
• Familiarity with Food and Beverage applications, such as Micros and Sevenrooms.
• Strong passion for providing exceptional dining experiences and a keen attention to detail.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Knowledge of wine and beverage pairings is desirable.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Level of Education:

• High school diploma or equivalent; hospitality or culinary education is a plus.

Work Hours:

• Flexible availability required, including nights, weekends, and holidays as necessary.

Experience in Months:

• Minimum of 24 months of experience in a food and beverage service role.