Job Summary:
An exciting opportunity has arisen for a Senior Waiter/Waitress at Shimmers Restaurant in Jumeirah Mina Al Salam Hotel. In this role, you will deliver exceptional food and beverage service while ensuring maximum guest satisfaction.

Responsibilities:

• Supervise the workflow and sequence of service during service periods, providing hands-on support to the team.
• Deliver knowledgeable, friendly, professional, and efficient food and beverage service to all guests in line with Jumeirah standards.
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes outlined in relevant Standard Operating Procedures (SOPs).
• Anticipate customer needs and expectations, including those with special requirements, providing appropriate products, services, or information.
• Identify and act on opportunities to enhance service quality, including upselling and guest recognition.
• Address guest complaints and negative feedback promptly, informing the Outlet Manager or Assistant Manager if necessary.
• Maintain an in-depth knowledge of the menu to effectively answer guest inquiries and provide recommendations.
• Ensure adherence to F&B SOPs through continuous observation, coaching, and training of team members.
• Assist in training and mentoring junior staff, fostering a positive team environment.
• Monitor the cleanliness and organization of the dining area, ensuring it meets the standards of excellence.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Participate in menu tastings and feedback sessions to contribute to menu development and improvement.
• Stay informed about seasonal menu changes, special promotions, and restaurant events to enhance guest experience.

Requirements:

• Minimum of 24 months of experience in a similar position within a 5-star hotel, luxury restaurant, or upscale bar setting.
• Fluent in English; proficiency in an additional international language is an advantage.
• Familiarity with food and beverage applications such as Micros and Sevenrooms.
• Strong passion for delivering exceptional dining experiences and exceeding guest expectations.
• Excellent interpersonal and communication skills, with a focus on team collaboration.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Knowledge of food and beverage pairings, service techniques, and culinary trends.

Level of Education:

• High school diploma or equivalent; a degree in hospitality or related field is preferred.

Work Hours:

• Flexible availability required, including evenings, weekends, and holidays.

Experience in Months:

• Minimum of 24 months of relevant experience in a similar role within the hospitality industry.