Senior Service Leader – Horizon Club Lounge (169331) at Shangri-La Qaryat al Beri, Abu Dhabi

at Shangri-La Hotels
Published June 10, 2024
Location Abu Dhabi, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Interact with Horizon Club members and understand their needs. Be available and on hand to help guests with all queries/requests. Work with Club Lounge colleagues to keep excellent service standards. Make the check-in process seamless. Ensure guest profiles are updated on a regular basis. Maintain high levels of cleanliness/orderliness in the Club lounge. Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions. Make sure that the guest feels taken care of and assisted at all times during their stay with us.
Industry Hospitality

Description

About the Company:

Shangri-La Hotels and Resorts is a multinational hospitality company, founded in 1971 by tycoon Robert Kuok and bearing the name of a Far Eastern mythical land of contentment depicted in the 1933 novel Lost Horizon.

 

Job Summary:  An exciting opportunity has come up for a talented Supervisor to join our Club Concierge team. The successful applicant will have a passion for customer service and a personality and attention to detail that will make our guests feel that all their needs are met upon returning to us.

Requirements:

  • A passion for great service.
  • Desire to always deliver a five-star experience.
  • Ability to lead and inspire others in delivering a personalised service.
  • Efficiency and punctuality.
  • A warm and friendly character.
  • Previous experience in luxury hospitality/customer service.
  • Lives and breathes the Shangri-La Values.

Responsibilities:

  • Interact with Horizon Club members and understand their needs.
  • Be available and on hand to help guests with all queries/requests.
  • Work with Club Lounge colleagues to keep excellent service standards.
  • Make the check-in process seamless.
  • Ensure guest profiles are updated on a regular basis.
  • Maintain high levels of cleanliness/orderliness in the Club lounge.
  • Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
  • Make sure that the guest feels taken care of and assisted at all times during their stay with us.

Required Skills:

Required Education: 

Work Hours: 8 Hours a Day

Experience in Months: 

 

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

 

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units.  The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

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