About the Company:

Shangri-La Hotels and Resorts, founded in 1971 by Robert Kuok, is a premier luxury hospitality brand known for its exceptional service and elegant accommodations. With over 100 properties worldwide, the brand blends local cultural elements with contemporary luxury, emphasizing sustainability and personalized experiences. Signature features include award-winning dining and CHI, The Spa, which offers holistic wellness inspired by Asian traditions.

Job Summary: We have a great opportunity for a Senior Captain to join our beautifully theme Pool Bar and Amalfi. The successful applicant will play an important role in assisting the Service Manager to deliver consistent and quality service to our guests. The Senior Captain will look to inspire colleagues every day to ensure that the quality of service for which Shangri-La is known and loved is upheld.

Requirements:

• A passion for great food, drink and delivering a 5-star experience.
• Ability to lead and inspire others.
• Efficiency and punctuality.
• A warm and friendly character.
• Enjoys working in a fast paced environment.
• Previous experience in luxury hospitality/customer service.
• Lives and breathes the Shangri-La Values.

Responsibilities:

• Interact with clients to understand their needs.
• Guide guests through A la carte and buffet options.
• Efficiently fulfill guest orders.
• Maintain excellent service standards with colleagues.
• Communicate guest requests to culinary and service teams.
• Address guest queries/complaints and collaborate with colleagues/Service Manager to resolve issues.

Required Skills:

Required Education: Bachelor's Degree

Work Hours: 8 Hours a Day

Experience in Months: 24

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units.  The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.