Job Summary:
As the Resort Manager at Atlantis, The Royal, you will be responsible for overseeing the seamless daily operations of the resort's front services. You will lead a dynamic team, ensuring 5-star service for both guests and colleagues, while driving sales and maximizing guest satisfaction. Your role will focus on maintaining high standards, ensuring operational efficiency, and fostering a motivated, well-trained team to deliver an exceptional luxury experience.

Responsibilities:

• Manage the day-to-day operations of front services, ensuring efficient and high-quality guest interactions.
• Lead and motivate a team, ensuring all members are well-trained, informed, and engaged in delivering exceptional service.
• Monitor guest satisfaction and address any service issues with prompt and effective conflict resolution.
• Ensure immaculate presentation and organization of all front-of-house areas, adhering to luxury service standards.
• Drive sales of resort services through upselling, guest engagement, and proactive service offerings.
• Oversee staffing, scheduling, and resource allocation to optimize guest service while maintaining operational efficiency.
• Conduct regular performance evaluations, training programs, and development opportunities for team members.
• Collaborate with other resort departments to ensure a cohesive and consistent guest experience.
• Maintain accurate financial and operational records, managing budgets and costs while ensuring profitability.
• Ensure compliance with all health, safety, and hygiene standards across front services operations.

Requirements:

• Strong leadership and people management skills, with experience leading large teams in a high-pressure, luxury environment.
• Exceptional communication and interpersonal skills, with the ability to interact with a diverse range of guests and staff.
• Proven track record of driving sales and improving guest satisfaction in a luxury hospitality setting.
• Ability to handle conflict resolution, guest complaints, and complex operational challenges with professionalism.
• Experience in organizing large-scale events and managing VIP guest services is a plus.
• Strong financial and analytical skills to manage budgets, costs, and performance metrics effectively.
• Ability to work flexible hours, including weekends, evenings, and holidays.

Level of Education:
Bachelor’s degree in hospitality management, business administration, or a related field.

Work Hours:
Full-time, flexible hours including weekends, evenings, and holidays.

Experience in Months:
A minimum of 60 months (5 years) in a senior management role within a luxury resort or hotel environment.