Job Summary:
As a Resort Assistant Manager at Atlantis, The Palm, you will ensure the seamless operation of front services, delivering exceptional guest experiences in line with the resort’s 5-star standards. Your role involves overseeing front desk, lobby operations, and coordinating between key departments to maintain service excellence throughout the guest journey.

Responsibilities:

• Oversee daily front desk and lobby operations, ensuring smooth coordination with housekeeping and other departments.
• Ensure seamless guest check-in, check-out, and overall in-house experiences.
• Act as a resort ambassador, demonstrating knowledge, integrity, and exceptional service standards.
• Maintain high guest service standards and promptly address guest inquiries or concerns.
• Lead and develop the front desk team, fostering teamwork and professional growth.
• Ensure compliance with all company policies and procedures, including health and safety standards.
• Monitor and maintain guest service delivery, ensuring consistency across all touchpoints.
• Handle escalated guest complaints and service recovery as needed.
• Collaborate with management to improve operational efficiency and guest satisfaction.
• Contribute to the development and implementation of guest service initiatives.
• Ensure proper staff scheduling and resource allocation for peak periods.
• Monitor and evaluate guest feedback to continuously improve service delivery.

Requirements:

• Bachelor’s degree in hospitality or a related field.
• Minimum 2-3 years of experience in a similar role within a luxury hotel or resort.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Immaculate personal presentation and commitment to guest satisfaction.
• Ability to handle high-pressure situations with professionalism and poise.
• Knowledge of front office systems and hotel operations.

Level of Education:

• Bachelor’s degree in Hospitality or related field.

Work Hours:

• Full-time, including weekends and holidays, with shift work as required.

Experience in Months:

• Minimum 24-36 months in luxury hotel or resort management roles.