Reservations Manager

at Rotana Hotels and Resorts
Published August 5, 2022
Expires October 4, 2022
Location Abu Dhabi, United Arab Emirates
Category Customer Service / Reservations / Telecalling  
Job Type Full-time  


Reservations Manager

Khalidiya Palace Rayhaan by Rotana

Abu Dhabi, UAE



Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.


As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as:


  • Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
  • Be thorough with the application of room reservations and group reservations procedure
  • Know the required operation procedures of Opera and maintain an awareness of guest profile through system
  • Show complete product knowledge, understand rate structure and apply rate management
  • Ensure all administration procedures are maintained to hotel and company standards
  • Positively contribute to all the sales activities within the hotel and maximize sales opportunities
  • Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours



Education, Qualifications & Experiences



You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.


Knowledge & Competencies



The ideal candidate will be an outgoing ‘people person’, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies:


Understanding Hotel Operations


Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Customer Focus


Effective Communication

Drive for Results

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