Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Reservations Intern and let us help you create a career journey like no other.

 

Job Summary:

Requirements:

• Currently enrolled in a degree program in hospitality management, business administration, or a related field.
• Strong customer service orientation with a positive and welcoming demeanor.
• Excellent verbal and written communication skills.
• Basic computer skills and familiarity with Microsoft Office Suite; knowledge of reservation systems is a plus.
• High attention to detail and accuracy in data entry.
• Strong organizational and multitasking abilities.
• Ability to work well in a team environment.
• Basic problem-solving skills to address guest inquiries and issues.
• Willingness to work flexible hours, including weekends and holidays, if necessary.
• Adherence to hotel grooming and appearance standards.
• Proficiency in additional languages is a plus.

 

Responsibilities:

• Support the reservations team in handling incoming inquiries and booking requests.
• Provide information to potential guests regarding room availability, rates, and amenities.
• Accurately enter and update reservation details in the hotel’s reservation system.
• Assist in managing guest special requests, modifications, and cancellations.
• Learn techniques to promote additional services and packages to enhance the guest experience.
• Maintain organized records of all reservations and ensure accuracy.
• Communicate guest preferences and special requests to relevant departments.
• Assist in delivering exceptional customer service to all guests.
• Support the team in processing deposits and prepayments.
• Assist in generating and reviewing reservation reports.
• Participate in training sessions to learn about the hotel’s reservation system and processes.
• Work collaboratively with the reservations team and other hotel departments.

 

Required Skills:

• Excellent verbal and written communication skills.

Required Education: Bachelor's Degree

Work Hours: 8 Hours a Day

Experience in Months: 

 

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.