Job Summary:
We are looking for a Reservation Agent to join our team. You will be responsible for handling reservation inquiries, ensuring all bookings are accurately processed, and providing excellent service to our guests.

Responsibilities:

• Handle all reservation inquiries via phone or email, recording and processing bookings efficiently.
• Assist customers with making, modifying, or cancelling reservations, ensuring accuracy and attention to detail.
• Process reservations from the Sales department, other hotel teams, and travel agents.
• Respond to email inquiries with reservation confirmations and additional details as needed.
• Inform guests about available promotions or upgrades to enhance their stay.
• Provide information about room types, hotel facilities, rates, and events.
• Accurately record guest information and process payments for confirmed reservations.

Requirements:

• Minimum 2 years of experience in a call center or hotel operations role.
• Advanced proficiency in written and spoken English.
• Ability to work independently and as part of a team.
• Outgoing, friendly personality with a passion for delivering excellent service aligned with voco™ standards.