Reservations Agent

at Accor
Location Dubai, United Arab Emirates
Date Posted August 17, 2021
Category Chefs / F&B / Housekeeping / Hospitality
Job Type Full-time

Description

Reservations Agent

Mercure Dubai Barsha Heights Hotel Apartments

Location Dubai, United Arab Emirates

Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing

Welcoming and taking care of others is part of our Group's DNA. In an unprecedented context of sanitary crisis, Accor has taken proactive measures to ensure the safety and well-being of its employees, candidates, clients and partners, including with the creation of the ALL Heartist® Fund devoted to help Group employees and individual partners affected by Covid-19. Accor has also launched the ALLSAFE Cleanliness & Prevention label in our hotels, incorporating some of the most stringent cleaning standards & operational protocols in the world of hospitality. We will get through this together by showing solidarity and humanity. #AccorCares #AllHeartist #HEART4ALL

Reservations Agent

 

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

 

What is in it for you:

 

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

 

What you will be doing:

 

Consistently offer exceptional, friendly and engaging service

Ensure the best selection for the guest and ensure revenue is maximized through up-selling

Recommend property facilities and assist guests with information and special requests

Book room reservation requests, enter rooming lists, and update accurate information in the system

Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer

Your experience and skills include:

 

Guest focused personality is essential; experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English; additional languages are a plus

Your team and working environment:

 

Located along Sheikh Zayed Road in Barsha Heights right next to Dubai Internet City Metro Station. Mirroring the privacy of a home and offering the conveniences of a hotel, Mercure Dubai Hotel offers a unique hospitality experience for short and long stays at an affordable price. Indulge in a range of fabulous dining options at Day & Night all day dining, The Exit sports bar, Cafe Social, Corner 8 pool bar and Nostos Greek Restaurant.

 

Mirroring the privacy of a home and offering the conveniences of a hotel, Mercure Dubai Hotel offers a unique hospitality experience for short and long stays at an affordable price Indulge in a range of fabulous dining options at Mercure Dubai Hotel from the Day & Night Restaurant., to The Exit Sports Bar, Cafe Social, Corner 8 Pool Bar and Nostos Greek Restaurant.

 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

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