Reservations Agent at Beach Rotana
| Published | September 17, 2024 |
| Location | Dubai, United Arab Emirates |
| Category | Chefs / F&B / Housekeeping / Hospitality |
| Job Type | Full-time |
| Responsibilities | Process and confirm guest room reservations via phone, letter, or fax. Input reservations into the system and handle inquiries, complaints, and requests. Stay updated on hotel promotions and follow procedures for processing reservations, rates, and confirmations. Apply product knowledge and rate management effectively. Maintain the filing system and generate reports as required. Promote good public relations and maximize business opportunities. Keep accurate room status and handle all incoming calls and emails per standards. Organize guest visa requests and up-sell when possible. |
| Industry | Hospitality |
Description
About the Company:
Rotana Hotels, founded in 1992 in Abu Dhabi, has rapidly grown into one of the leading hospitality brands in the Middle East, Africa, Eastern Europe, and Turkey. With over 100 properties under its management, Rotana offers a diverse portfolio that includes luxury hotels, serviced apartments, and budget-friendly options. The brand is known for its commitment to delivering genuine Arabian hospitality, blending contemporary comforts with regional charm. Rotana properties are designed to cater to both business and leisure travelers, featuring state-of-the-art facilities, exceptional dining options, and comprehensive wellness services. With a focus on quality, innovation, and sustainability, Rotana Hotels continues to expand its footprint, providing memorable experiences for guests worldwide.
Job Summary: We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery
Requirements:
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus
Responsibilities:
- Process and confirm guest room reservations via phone, letter, or fax.
- Input reservations into the system and handle inquiries, complaints, and requests.
- Stay updated on hotel promotions and follow procedures for processing reservations, rates, and confirmations.
- Apply product knowledge and rate management effectively.
- Maintain the filing system and generate reports as required.
- Promote good public relations and maximize business opportunities.
- Keep accurate room status and handle all incoming calls and emails per standards.
- Organize guest visa requests and up-sell when possible.
Required Skills:
You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Required Education: Bachelor's Degree
Work Hours: 8 Hours a Day
Experience in Months: 24
Education, Qualifications & Experiences