Job Summary:      Looking for a Reservations Agent in Dubai, United Arab Emirates (UAE)

Job Key Details:

• Respond to phones and assist customers in making, altering or canceling reservations
• Answer questions concerning rooms, facilities, rates as well as events
• Respond to emails with reservation information, confirmations as well as additional details
• Record customer information
• Monitor all no shows and give feedback accordingly
• Ensure no guest is put on hold for a long time
• Reach out to clients and advise on booking requirements and follow up
• Forward telephone calls to the respective persons
• Make monthly a calendar of events for all venues
• Update all the bookings received

Job Qualifications and Experience

• The applicant must have a minimum of 1 year of experience working as a reservation agent or similar position
• Good communication and customer service skills
• Must have good Ms Office suite knowledge
• Excellent phone etiquettes required
• Must be a good problem solver

Application Procedure:                

All qualified candidates are encouraged to upload their recently updated CVs