Job Summary:
We are seeking a detail-oriented Night Auditor to manage the overnight front desk operations and ensure the accuracy of financial transactions. The role combines guest services, financial reporting, and security monitoring to maintain smooth night-time operations and provide excellent customer service.

Responsibilities:

• Perform guest check-ins and check-outs, providing information about the hotel and addressing guest inquiries or issues.
• Conduct nightly audits of room rates, taxes, and additional charges to ensure accuracy in financial transactions.
• Reconcile daily accounts, ensuring that all transactions from the day are correctly recorded and balanced.
• Input and update guest information and reservations in the hotel management system.
• Monitor hotel security and ensure compliance with emergency procedures to guarantee guest safety.
• Coordinate with other departments, such as housekeeping and maintenance, to promptly resolve guest issues.
• Assist with inventory management and ordering supplies as needed.
• Maintain organized records of all transactions, complaints, and incidents during the shift.

Requirements:

• Previous experience in hotel front desk operations or accounting preferred.
• Strong communication and customer service skills.
• Proficiency in computer systems and accounting software.
• Ability to work overnight shifts, including weekends and holidays.
• Minimum of 1 year of experience in a similar role.
• Fluency in English required; additional languages are a plus.