Job Summary: We are looking for a friendly and organized Recreation Receptionist to join our team. As the first point of contact for our guests seeking recreational activities, you will play a key role in ensuring a memorable and enjoyable experience. Your exceptional guest service skills and enthusiasm for helping others will help create a welcoming atmosphere for our guests.

Requirements:

• High school diploma or equivalent; additional education or certifications in hospitality or recreation management is a plus.
• Prior experience in a customer service or receptionist role, preferably in a hotel or recreational setting.
• Strong communication and interpersonal skills with a focus on delivering excellent customer service.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with computer systems and reservation software. Familiarity with Microsoft Office Suite is preferred.
• Positive attitude, strong work ethic, and the ability to work both independently and as part of a team.

Responsibilities:

• Greet guests warmly and assist them with booking recreational activities, such as spa appointments, fitness classes, and local excursions.
• Provide information about hotel amenities, services, and local attractions.
• Manage reservations and schedules for recreational facilities, ensuring efficient operation.
• Handle guest inquiries and resolve any issues or concerns promptly and professionally.
• Maintain accurate records of reservations, guest interactions, and activity bookings.
• Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure all guest needs are met and issues are resolved promptly.
• Promote and upsell hotel recreational services and packages.
• Ensure the reception area is clean, organized, and well-stocked with brochures and information.
• Adhere to safety protocols and health regulations. Inform guests of safety procedures and assist in emergency situations as needed.

Required Skills:

• Strong communication and interpersonal skills with a focus on delivering excellent customer service.

Required Education: High school diploma or equivalent

Work Hours: 8 Hours a Day

Experience in Months: 

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.