Reception Manager – Dubai
Published | September 27, 2024 |
Location | Dubai, United Arab Emirates |
Category | Chefs / F&B / Housekeeping / Hospitality |
Job Type | Full-time |
Industry | Hospitality |
Description
Job Summary:
We are seeking an experienced and dynamic Reception Manager at Hakkasan to provide exceptional five-star service to guests, ensuring memorable dining experiences. You will manage guest interactions, form strong relationships, and act as a brand ambassador, encouraging repeat business and driving customer loyalty.
Responsibilities:
- Greet and welcome guests, ensuring a positive and memorable experience.
- Build and maintain relationships with hotel guests, local residents, and regular visitors.
- Serve as a sales ambassador, encouraging repeat visits and attracting new customers.
- Communicate special requests and guest needs to the restaurant management team.
- Contribute to personalized guest services and luxury dining experiences.
- Manage and maintain the guest database, working with PR and marketing on special events and promotions.
- Ensure the restaurant ambiance reflects the high standards of the brand.
Requirements:
- 2-3 years of experience in a similar role within a luxury hotel or restaurant.
- Strong passion for the Food & Beverage industry and guest experience.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours in a fast-paced environment.
- Immaculate presentation and professionalism.
- Enthusiastic team player with a willingness to learn and grow in a dynamic setting.