Personal Assistant – Arabic Speaker

at Rotana Hotels
Published November 7, 2023
Location Abu Dhabi, United Arab Emirates
Category Administration / Front Desk / PA / Secretary  
Job Type Full-time  


Job Description


We are currently seeking for an enthusiastic and committed individual with exceptional communication skills that prides herself on her ability to deliver extraordinary levels of service and provide creative solutions.

As a Personal Assistant you are responsible to provide a full range of administrative support activities for the President & CEO/ Vice Chairman on a timely basis, thriving for the highest possible standards at all times while working in close cooperation with the Department Heads and their secretaries.

  • Manage the President & CEO/ Vice Chairman’s schedule and maintain total confidentiality with regard to all matters pertaining to the Executive Office (regarding Employee, Business and Guest information).
  • Liaise with executive office for various administrative issues and on going projects being handled by the President & CEO/ Vice Chairman.
  • Responsible for typing all correspondence relating to the Executive Office according to the President & CEO/ Vice Chairman’s instructions.
  • Ensure that the correspondence, both outgoing and incoming, are handled on a regular and timely basis.
  • Maintain a systematic and organized filing system and regularly check, update and re-organise cabinets when required.
  • Make themselves available to minute meetings, and distribute these minutes on a timely basis to all departments concerned.
  • Handle incoming and outgoing calls.
  • Handle and investigate Guest complaints by coordinating with departments concerned Respond to Guests for the President & CEO/ Vice Chairman.
  • Together with the President & CEO/ Vice Chairman create Internal Policy for the hotel and ensure that they are implemented and adhered upon.
  • Handle room reservation requests received at the Executive Office from the Owners, Rotana Hotels, etc.
  • Coordinate with Front Office a day prior to VIP Guests’ arrival to ensure airport pick up and other arrangements.
  • Handle the President & CEO/ Vice Chairman’s follow up, internally and externally and ensure that deadlines are met.
  • Receive all incoming mails and distribute accordingly per department.
  • Ensure Guest satisfaction by attending to their requests and inquiries courteously and efficiently.
  • Need to be well updated on, and possess solid knowledge of the following:
  • Hotel facilities and nearby sights of interest and importance (i.e.: hospitals, stations, tourists’ sights).
  • Hotel standards of operation and departmental procedures.
  • Currently licensing relating to hotel.
  • Accepted methods of payment by the Hotel.
  • Short- and long-term Hotel as well as Corporate Marketing and Promotional Programs.
  • Corporate clients and clients generating high business volume.
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
  • Comply with the hotel environmental, health and safety policies and procedures.




Education, Qualifications & Experiences

You should ideally have a college diploma in secretarial training and relevant previous experiences. You must also have fluency in both written and spoken English and the ability to take sufficient notes at a meeting to prepare record of events. Computer literate and sufficient typing skills to complete 60wpm accurately will be highly regarded.

Knowledge & Competencies

The ideal candidate will be courteous, able to work with minimal supervision, be discreet and capable of dealing with a high level of confidentiality. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player with a concern for quality, while possessing following additional competencies:

Understanding Hotel Operations
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Effective Communication
Drive for Results

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