Patient Relations Executive

at American Hospital
Location Dubai, United Arab Emirates
Date Posted September 23, 2021
Category Other
Job Type Full-time


Patient Relations Executive

Dubai, United Arab Emirates


Patient Relations Executive – Bilingual (Arabic & English).


The American Hospital Dubai is seeking to recruit young energetic, customer care centered and organized Patient Relations Representative for our OPD Clinics. The responsibilities comprises of all the front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, filing, cashiering, computer work and serves as an interpreter for the unit .




Key Competencies Desired:


¨Attention to detail ¨Customer-focused ¨ Problem Solving ¨ Effective Communication ¨ Initiative ¨ Reliability ¨ Professionalism ¨Team Oriented.


Duties include but not limited to:


Work at the front reception desk, answer phones, greet and communicate with patients and providers

Scheduling, canceling, and rescheduling patient appointments

Checking in patients and properly documenting registration

Insurance verification and verification of patient demographics

Explain and hand out patient’s rights & responsibilities to the patient.

Ensure having updated patients details and signed consent every 6 month’s upon patients attendance to the hospital as per HPP

Inform walk in patients regarding waiting time to ensure better customer care

Getting authorization, collecting co-pays and cash from patients

Entering charges, payments in the computer

Liaise with Insurance & Finance Department

Follow up on all cash outstanding, note all remarks & resolve late charges. All issues related to outstanding delays, changes in charges or charge waver has to be pre approved by the Clinic/Unit manager.

Desired Education and Experience:


Diploma/Degree with recognized Institution/University

2-3 years of experience essential in customer service role preferably in Dental Clinic.

Hands on experience in handling insurance verification/cash

Excellent English communication skills are must

Proven computer skills essential

Previous Health care experience highly beneficial/ Medical Terminology /or exposure to medical environment a definite advantage


American Hospital Dubai is committed to being an employer that helps its people realize their full potential and set benchmarks in medical care excellence. We offer an extremely progressive, nurturing, diversity-rich and inclusive work environment that encourages creativity and innovation to help you achieve the extraordinary.




We believe in supporting you every step of the way because we acknowledge the fundamental truth: each one of us wants to make a difference in the world.




Job Identification 311

Job Category Administration and Support

Apply Before 09/26/2021, 02:03 PM

Degree Level High School

Job Schedule Full time

Locations  19th Street, Dubai, 00000, AE

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