Parts Sales Representative

at Al-Futtaim
Location Dubai, United Arab Emirates
Date Posted January 11, 2021
Category Sales / Marketing / Business Development
Job Type Full-time


Parts Sales Representative | Toyota Aftersales | Dubai

Location: Dubai, AE


Company: Al Futtaim Private Company LLC


Job Requisition ID: 73684


No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.




As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.




Come join us to live well, work better, and be the best.






Parts Sales Representative




Job Role:


This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.




Key Responsibilities:


Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.

Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.

Coordinate with the Job controllers and Service Advisors on status of parts (availability/quotation/order/arrival), to ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.

Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis

Ensure accurate information capture of customer details on SAP for effective customer data management.



Qualifications, Experience and Skills:


Minimum Qualifications and Knowledge:


Diploma or equivalent

Automobile background

Sales and customer service experience



Minimum Experience:  3 to 5 years overall experience with automotive industry, preferably in a similar parts operation role.




Job-Specific Skills:


Working knowledge of MS office, SAP knowledge preferred,

Customer handling skills

Good communication skills.

Conversant English & basic Arabic speaking

Electronic Parts Catalogue(EPC) proficient

Product and process knowledge





Behavioural Competencies:


Customer oriented

Honest and responsible,

Culturally sensitive

Good Team work

Excellent interpersonal skills











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