Outlet Manager

at Dubai Holding
Location Dubai, United Arab Emirates
Date Posted November 29, 2021
Category Other
Job Type Full-time


Outlet Manager - Kayto by Ain Dubai - Jumeirah Hotels & Resorts  - (210001EO)


About Jumeirah & the Hotel:


Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.


Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.


Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.


As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.




About the Job


An exciting opportunity has arisen for an experienced Oulet  Manager to join the Food & Beverage department in Jumeirah Hotels & Resorts  lead the Team of our newly opening Kayto by Ain Dubai – elegant peruvian - japanese concept private cabine dining with the breathtaking views.  The main purpose of this role is to ensure that all guest requirements & needs are always met and exceeded.


Main duties:


Monitors effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required. To action changes when needed.

Assists in managing all operational issues ensuring that Jumeirah Standard Operation Procedures are met, and value is added to the F&B

To assist the bar business in promotions, events and deals and to maintain a dialogue with suppliers.

To be abreast of local and international bar trends, new products and venues.

To always ensure clear and precise communication with FOH colleagues. Maintain communication with the kitchen. Ensure that all duties are completed in the absence of the Outlet Manager.

Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success.

Monitors customer satisfaction and respond to customer feedback and complaints ensuring JI & MJ procedures for CSI and Complaint Handling are followed.

Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department.

Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.

Provides constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.

To understand and comply with all local licensing laws and to promote responsible service of alcohol.





About you:


In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment and at least 5 years of F&B experience overall.


You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.


Should be able to quickly learn and adapt to a new work environment.


About the benefits:


Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.





PRIMARY LOCATION: United Arab Emirates (AE)-Dubai-Dubai

ORGANIZATION: Madinat Jumeirah [MJ]