Company Description

Gründe für Accor zu arbeiten?
Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen.
Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS

Job Description

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/fitness center/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing: 

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Ensure guest inquiries and complaints are handled and appropriate action is taken
• Balance all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires
• Balance all front office credit card transactions
• Audit and post/balance room & tax
• Review daily rebates for accuracy
• Contribute to All SAQ audit standards
• Month end closing for the upselling program & commission
• Perform end of day duties for F&B point of sales system and the rooms’ property management system.
• Ensure all guest billing is accurate for Groups, Tour, FIT’s, & Individuals
• Have a strong knowledge of all groups in house and effectively communicate them to staff
• Strong understanding of CASD for the front office and ensure all CASD reports are completed in a timely manner.
• Full understanding of emergency procedures, including Fire Computer
• Working with all hotel departments to ensure guest bills are accurate upon departure
• Promotes health, safety and wellbeing of our guests and co-workers by having in-depth knowledge of the Hotel's crisis and emergency procedures;
• Member of hotel crisis management team; understands and implements the corporate crisis communication procedures as directed and when required
• Understanding all duties of the Front Desk Manager and handle related duties in their absence
• Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Other duties as assigned

Qualifications

• Experience in a leadership position required
• Computer literate in Microsoft Window applications required
• Previous Property Manager and Book It! knowledge an asset
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Strong motivational skills
• Exceptional attention to detail
• Valid Canadian driver license

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.