|Published||November 17, 2023|
|Location||Dubai, United Arab Emirates|
|Category||Customer Service / Reservations / Telecalling|
Manager, Lost Chambers Aquarium - Atlantis the Palm
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About the Role
Manager in Lost Chambers aquarium is responsible for ensuring healthy and sanitary living conditions, proper nutrition and constant care for all marine animals and exhibits within Atlantis The Palm. Person in this role will supervise a large team of Assistant Managers, Team Leaders and Colleagues and be strongly involved in many programs including but not limited to:
- Inspecting and evaluating the condition of exhibits, aquarium décor and environments
- Ensuring consistent fish health programs are carried out through cross contamination prevention measures, proper diagnostics and fish treatments; and liaising with vet staff as needed
- Overseeing all Quarantine, Husbandry and Dive operations
- Ensuring highest service standards and delivery of 5* guest experience
- Playing an active role in marine education, conservation and research efforts in compliance to AZA standards
- Communicating effectively with Marine & Waterpark Division senior leadership by setting expectations, streamlining decision making and building strong relationships with other departments
- Implementing and monitoring written standards and protocols for all exhibits to ensure the highest standards for water quality, operating efficiency, cleanliness and animal health
- Representing the facility at selected conferences and giving media interviews
- Contributing to the budgeting process by managing expenses and revenues
We're looking for an experienced professional with a degree in Biology, Zoology, Marine Science or related field and/or knowledge and skills equivalent to 6 years aquarium experience and education. You should have solid background in managerial capacity and extensive knowledge of local and exhibit animals including species habitat, behaviors, feeding preferences and nutrition. Background in a high volume public aquarium with a variety of themed programs and entertainment activites is necessary. We're looking for candidates able to provide clear instructions, training and follow up to all Husbandry and guest facing colleagues and who possess strong administrative abilities accompanying a strong customer focus. You will continuously look for ways to deliver everlasting memories and pursue professional development for self and you team. Outstanding communication skills and ability to influence the senior leadership as well as junior colleagues effectively is crucial to be successful in this role.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.