Job Summary:

The Lobby Hostess will provide exceptional five-star customer service, creating memorable experiences for guests by welcoming them warmly, addressing their needs, and assisting with inquiries. As a representative of Atlantis The Royal, this role is pivotal in building guest loyalty and enhancing brand value through personalized service.

Responsibilities:

• Greet and engage guests, providing a warm, welcoming atmosphere in the lobby.
• Act as the primary point of contact for guests, addressing requests and concerns efficiently.
• Communicate guest preferences and special requests to the Front Office Management team.
• Assist with capturing new business and promoting the Atlantis brand.
• Handle phone calls, assist with administrative tasks, and manage guest inquiries.
• Maintain an in-depth knowledge of hotel services, events, and local attractions.
• Ensure a high standard of lobby presentation and cleanliness at all times.
• Contribute to a luxurious and personalized experience for every guest, leaving a lasting impression.

Requirements:

• Exceptional verbal and written communication skills in English; additional languages are a plus.
• Strong customer service skills, with a friendly and approachable demeanor.
• High attention to detail and ability to handle multiple tasks.
• Prior experience in luxury hospitality or a customer-facing role preferred.

Level of Education:

• High school diploma or equivalent; hospitality or related qualifications are a plus.

Work Hours:

• Full-time with flexibility to work shifts, including evenings, weekends, and holidays.

Experience in Months:

• 12 months of experience in a similar customer service role.