Do you see yourself as a Laundry Supervisor for InterContinental Hotel®  Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

Job Summary:

Requirements:

• Good level of spoken/written English
• Flexibility in shifts & tasks
• Cares for the employees
• Attention to details.
• Knowledge about budget (PNL)
• Minimum one year of experience in a similar environment (5* hotel)

 

Responsibilities:

• Oversee linen room standards and procedures.
• Open/close shifts and ensure smooth handovers.
• Distribute and collect keys, manage calls, and handle employee grievances.
• Allocate tasks based on volume and peak times.
• Perform quality inspections and coordinate with Housekeeping.
• Ensure timely processing and delivery of uniforms and linens.
• Conduct stock-takes, shift briefings, and lead employee engagement activities.
• Recommend training and standard improvements.
• Maintain knowledge of laundry systems and manage laundry calls.
• Prioritize VIP requests and manage special guest requests.
• Supervise laundry storage, inventories, and special projects.
• Assist in budget preparation and implement cost-saving measures.
• Build positive relationships with guests and staff, exceeding their expectations.
• Uphold hotel brand standards and maintain product knowledge.
• Assist and escort guests, provide hotel information, and manage outsourced laundry services.
• Ensure uniforms meet quality standards.

 

Required Skills:

Required Education: 

Work Hours: 8 Hours a Day

Experience in Months: 12

 

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?