Job Summary:

We are seeking a dedicated and enthusiastic Kids Club Coordinator to provide exceptional service and engaging programming for our young guests. You will create a fun and safe environment where children can learn, play, and develop while ensuring parents feel confident in our services.

Responsibilities:

• Develop, schedule, and execute creative programming for Kids Club participants, fostering an environment conducive to growth and development.
• Provide accurate information about the Kids Club, facilities, activities, and services to young guests and their parents.
• Conduct activities and services for in-house guests and members’ children, ensuring proper instruction and safety reminders are communicated.
• Maintain cleanliness and organization of the Kids Club, including equipment, toys, and amenities, ensuring they are readily available.
• Ensure the Kids Club environment is safe, healthy, and meets all safety regulations.
• Greet and welcome all guests and potential guests at the front of the Restaurant & Kids Club, ensuring a warm and friendly atmosphere.
• Prepare the Restaurant & Kids Club for operation prior to opening, ensuring staff and tables are ready to meet hotel standards.
• Ensure all operating equipment is clean and in working order before service begins.
• Maintain high personal presentation standards and adhere to hotel policies regarding uniform and grooming.
• Be attentive to guests' needs and promptly resolve complaints, reporting any incidents to your Supervisor.
• Maintain qualifications as required by the hotel, including First Aid Certification, and ensure adherence to safety protocols.
• Take initiative to ensure guest safety and satisfaction, demonstrating flexibility to take on additional responsibilities as needed.

Requirements:

• Minimum of 1 year of experience in a Kids Club facility or similar role in a 4* or 5* hotel or equivalent.
• Fluent English language communication skills, with the ability to engage effectively with children and parents.
• Creative and outgoing personality with a passion for working with children.
• Strong organizational skills to plan and implement engaging programs.
• Ability to work collaboratively in a team environment while demonstrating leadership qualities.
• Knowledge of child safety regulations and First Aid procedures.
• Flexibility to work various shifts, including weekends and holidays.
• Excellent problem-solving skills and a proactive approach to guest service.
• Commitment to maintaining a clean, safe, and welcoming environment for guests.