Job Summary:
We are seeking a dedicated and enthusiastic Order Taker for our In-Room Dining service at Shangri-La Qaryat al Beri, Abu Dhabi. The successful candidate will be pivotal in delivering a premium dining experience to our guests, ensuring that their requests are handled with the utmost care and professionalism.

Responsibilities:

• Take and process guest orders accurately and efficiently, honoring all special requests.
• Maintain excellent communication with guests and colleagues to ensure seamless service delivery.
• Keep up-to-date knowledge of the menu, beverage offerings, and wine selections to provide recommendations.
• Enter orders accurately into the Micros POS system and confirm details with the guest.
• Maintain high standards of telephone etiquette and conduct courtesy call backs to ensure guest satisfaction.
• Upsell menu items and special promotions to enhance guest experience and increase revenue.
• Collaborate with kitchen and service staff to ensure timely delivery of orders.
• Address guest inquiries and resolve any issues promptly and professionally.
• Maintain cleanliness and organization of the In-Room Dining area and equipment.
• Participate in training sessions to enhance product knowledge and service skills.

Requirements:

• Excellent communication and organizational skills, with fluency in English and Arabic preferred.
• Strong attention to detail and ability to work efficiently in a fast-paced environment.
• Previous experience in luxury hospitality or customer service, particularly in in-room dining or food service.
• Demonstrated ability to upsell and enhance guest experience through knowledge and enthusiasm.
• A warm, friendly demeanor with a strong commitment to guest satisfaction.
• Ability to multitask and manage time effectively.
• Familiarity with POS systems, preferably Micros.

Level of Education:

• High school diploma or equivalent; additional hospitality training or certifications are a plus.

Work Hours:

• Full-time position with a flexible schedule, including evenings, weekends, and holidays.

Experience in Months:

• Minimum of 12 months of experience in a similar role within luxury hospitality.