Job Summary:
The Guest Environment Expert plays a crucial role in creating a memorable and unique guest experience by maintaining the hotel's cleanliness and overall appearance. This position involves a variety of housekeeping functions, ensuring that every guest enjoys a comfortable and welcoming environment.

Responsibilities:

• Perform thorough cleaning and sanitization of guest rooms, public areas, and back-of-house spaces according to established standards.
• Respond promptly to guest requests for additional amenities or assistance, ensuring high levels of customer satisfaction.
• Stock and organize housekeeping carts, maintaining an adequate supply of cleaning materials and equipment.
• Conduct regular inspections of guest rooms and common areas to identify maintenance needs and uphold quality standards.
• Report safety hazards, maintenance issues, and security concerns to the appropriate department in a timely manner.
• Assist with training new housekeeping staff on procedures, safety practices, and customer service expectations.
• Participate in regular team meetings to discuss challenges, share feedback, and implement improvements in service delivery.
• Maintain accurate inventory records of cleaning supplies, requisitioning items as needed to ensure operational efficiency.
• Collaborate with other departments to coordinate guest services and respond effectively to any special requests.
• Perform additional duties as assigned by supervisors to support the overall operation of the hotel.

Requirements:

• High school diploma or equivalent preferred; previous experience in housekeeping or a related field is a plus.
• Strong attention to detail with a commitment to maintaining high cleanliness standards throughout the hotel.
• Ability to perform physical tasks, including standing, walking, lifting, and moving objects weighing up to 50 pounds.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
• Strong communication skills to interact professionally with guests and team members.
• A positive attitude and the ability to work both independently and as part of a team.
• Knowledge of cleaning products and safety procedures, with a willingness to learn and adapt as needed.
• Flexibility to work various shifts, including weekends and holidays, as required.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Basic problem-solving skills to address guest inquiries and concerns effectively.