Job Summary:
The Housekeeping Team Leader is responsible for overseeing the daily operations of the housekeeping department, ensuring that all areas meet brand standards of cleanliness and service. This role involves assisting the Director of Housekeeping and the Assistant Manager in supervising and training staff to deliver exceptional guest experiences.

Responsibilities:

• Manage and supervise housekeeping staff, ensuring tasks are completed efficiently and to the highest standards.
• Assist in planning daily work schedules and assigning duties to housekeeping attendants.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance.
• Train and mentor housekeeping staff to meet operational standards and service expectations.
• Ensure compliance with health, safety, and hygiene standards.
• Handle guest requests and complaints promptly, ensuring guest satisfaction.
• Maintain inventory of cleaning supplies and equipment, ensuring proper stock levels.
• Support in the development and implementation of departmental policies and procedures.

Requirements:

• Strong leadership and organizational skills with attention to detail.
• Excellent communication, customer service, and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.
• Familiarity with housekeeping management systems and procedures.

Level of Education:
Diploma or degree in Hospitality or Tourism Management preferred.

Work Hours:
Full-time, flexible shifts including weekends and holidays.

Experience in Months:
Minimum 24 months of experience in hotel operations, specifically in housekeeping.