Housekeeping Supervisor – Housekeeping

at InterContinental® Residence Suites Dubai Festival City
Published June 3, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Supervises the implementation of housekeeping standards and procedures. Recommends changes to the standards and training on an on-going basis. Maintains a current and thorough knowledge of all housekeeping systems. Opens and closes the shift and ensures effective shift hand over. Distributes and collects keys. Manages all incoming and outgoing calls. Conducts shift briefings to ensure hotel activities and operational requirements are known.  Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments. Communicates well to ensure effective shift handovers. Actively participates in and conducts organized meetings. Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promotes team spirit and ensures effective two-way communication. Builds and maintains positive relationships with all internal customers and guests to anticipate their needs. Take action to address these needs to exceed their expectations. Creates a positive hotel image in every interaction with internal and external customers. Adheres to hotel brand standards. Maintains a high level of product and service knowledge to explain and sell services and facilities to guests. Assists guests and escorts them to locations within the hotel at their request. Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs. Maintains current Hotel information to be able to provide information to guests. Work effectively with customers and colleagues from different viewpoints, cultures, and countries Work to understand and consider the global nature of the business. Participates in regular team training.
Industry Hospitality

Description

Do you see yourself as a Housekeeping Supervisor for InterContinental® Residence Suites Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1000 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day

  • Supervises the implementation of housekeeping standards and procedures.
  • Recommends changes to the standards and training on an on-going basis.
  • Maintains a current and thorough knowledge of all housekeeping systems.
  • Opens and closes the shift and ensures effective shift hand over.
  • Distributes and collects keys.
  • Manages all incoming and outgoing calls.
  • Conducts shift briefings to ensure hotel activities and operational requirements are known.
  • Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
  • Communicates well to ensure effective shift handovers.
  • Actively participates in and conducts organized meetings.
  • Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promotes team spirit and ensures effective two-way communication.
  • Builds and maintains positive relationships with all internal customers and guests to anticipate their needs.
  • Take action to address these needs to exceed their expectations.
  • Creates a positive hotel image in every interaction with internal and external customers.
  • Adheres to hotel brand standards.
  • Maintains a high level of product and service knowledge to explain and sell services and facilities to guests.
  • Assists guests and escorts them to locations within the hotel at their request.
  • Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs.
  • Maintains current Hotel information to be able to provide information to guests.
  • Work effectively with customers and colleagues from different viewpoints, cultures, and countries
  • Work to understand and consider the global nature of the business.
  • Participates in regular team training.

What we need from you

  • Good level of spoken/written English, proficiency in Arabic is preferred.
  • Flexibility in shifts & tasks.
  • Cares for the employees.
  • Attention to details.
  • Knowledge about budget (PNL).
  • Minimum one year of experience in a similar environment (4-5* hotel).
  • Meet deadlines.

What you can expect from us

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

 

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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