Do you see yourself as a Housekeeping Coordinator for InterContinental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

 

Job Summary:

Requirements:

• Previous administrative experience in hospitality or similar experience as a Housekeeping Coordinator in a 4* or 5* hotel
• Telephone Etiquette
• Knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Previous experience in payroll and purchase orders is an advantage.
• Organizational skills.

 

Responsibilities:

• Forward and receive department information to maintain standards.
• Enter and verify accurate room status in the computer daily.
• Update and maintain administrative data.
• Keep working areas and equipment clean and in good repair.
• Follow health, safety, and hygiene policies; adhere to grooming standards.
• Attend required meetings and training.
• Work effectively with diverse customers and colleagues.
• Build positive relationships with guests and anticipate their needs.
• Handle guest inquiries and problems, creating a positive image.
• Maintain product knowledge to sell services and provide information.
• Stay informed about hotel programs and events.
• Adhere to corporate conduct and housekeeping policies.
• Report issues to management with resolution suggestions.
• Follow OH&S policies and procedures, ensuring safety.
• Be familiar with safety, first aid, and emergency procedures.
• Collaborate with other departments for excellent service.
• Assist with deep cleaning, turndown duties, and other tasks as needed.

 

Required Skills:

• Organizational skills.

 

Required Education: Bachelor's Degree

Work Hours: 8 Hours a Day

Experience in Months: 24

 

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.