Job Summary:
We are looking for a diligent and proactive Room Attendant to join our housekeeping team. You will play a key role in maintaining the cleanliness and presentation of guest rooms and public areas, ensuring a welcoming and safe environment for our guests.

Responsibilities:

• Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, and removing trash.
• Clean kitchen areas, including refrigerators, coffee/tea makers, cups, glasses, and silverware as needed.
• Wear safety protection equipment as provided in line with department regulations and local legislative requirements.
• Handle and store cleaning chemicals in accordance with hotel regulations.
• Greet and acknowledge guests in a friendly manner.
• Notify the supervisor when room cleaning is complete so that rooms may be sold or occupied.
• Report any rooms that cannot be serviced to the supervisor according to established procedures.
• Communicate needed repairs or unsafe conditions to the supervisor.
• Follow established safety procedures and report any health and safety incidents, security breaches, or suspicious behavior to the supervisor or manager on duty immediately.
• Respond to guest complaints and special requests, taking action to ensure guest satisfaction.
• Monitor and control supplies and amenities, minimizing waste in all housekeeping areas.
• Report, turn in, and log all lost and found items according to established procedures.
• Maintain knowledge of hotel information to provide assistance to guests.
• Assist guests and escort them to locations within the hotel upon request.
• Ensure thorough knowledge of all hotel public areas.
• Complete cleaning schedules in a routine and timely manner.
• Participate in recycling efforts where possible.
• Work collaboratively as part of a team and communicate effectively with other departments to ensure excellent service quality.
• Assist with deep cleaning projects and turn-down duties as needed.
• Perform other duties as assigned by the supervisor.
• Safeguard hotel property and ensure the security of guest belongings.

Requirements:

• Excellent communication skills to address guest and colleague concerns effectively.
• Fluency in English is required; additional language skills are a plus.
• Literate and tech-savvy, with a good grasp of reading, writing, basic math, and computer skills, particularly with hotel reservation systems like Opera.
• Flexibility to work night, weekend, and holiday shifts as required.
• High school diploma or equivalent qualification is required; a college or university degree is a bonus.
• Ideally, at least two years of experience in a guest service position within a 5-star property.
• Ability to work independently and collaboratively within a team environment.
• Strong attention to detail and a commitment to maintaining high cleanliness standards.
• Physical stamina to perform cleaning tasks and lift heavy items when necessary.