Hotel Manager – Executive Office – Jumeirah Beach Hotel

at Jumeirah Hotels and Resorts
Published May 20, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Assist the General Manager in implementing the property’s commercial and revenue management strategy, in line with the Group Operations’ strategic objectives, by evaluating changes in guest needs, the guest mix and competitive set, recommending appropriate products/services and operational changes as necessary to ensure high levels of occupancy and profitability as well as leading the hotel in absence of General Manager and ensuring seamless and smooth functioning of Hotel Operations.  Translate the SBU’s strategy into annual operational business plans for all operations departments, monitor and manage performance to ensure continuous improvement.  Lead core operational activities, such as room management, food and beverage operations, housekeeping, engineering, front office, IT, etc., by conducting frequent and thorough inspections of the different hotel operations, facilitating team meetings, managing guest’s requests and feedback, monitoring services etc. while focusing on operational excellence, maximizing profitability and compliance with policies.  Drive and implement audit and compliance strategies with all SBU-specific standard operating procedures, practices and policies thus enabling exceptional guest experiences in line with Jumeirah standard.  Monitor and emphasize the guest services standards, oversee guest service feedback channels as well as regularly verify individual guests’ satisfaction levels, in order to reinforce guest centricity and foster the continuous improvement of guest services’ options and delivery, thus ensuring the provision of a world-class guest experience.   Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.  Manage important relationships with the SBU’s key internal interfaces (shared service centers, centers of excellence etc.) and external stakeholders (such as VIP guests, major B2B partners, suppliers etc.) in order to ensure that the Property’s interests are promoted and that it has string relationships with its strategic partners.  Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests and protect the Shareholders’ interests.  Direct the preparation and consolidation of the operations budget and monitor financial performance versus the budget so that the Group is aware of anticipated costs and areas of unsatisfactory performance and that potential performance improvement opportunities are capitalized upon.  Manage the effective achievement of objectives through setting individual objectives, managing performance, developing staff and providing formal and informal feedback in order to maximize overall performance and team motivation while continuing to deploy resources effectively for growth and further strengthening the employee value proposition and to ensure high levels of employee engagement and loyalty. 
Industry Hospitality

Description

JOB DESCRIPTION

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterized by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise™ Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognized in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for a Hotel Manager to join the Executive Office in Jumeirah Beach Hotel. The purpose is to lead and manage the planning and execution of core operations to ensure that the SBU’s objectives and strategic goals are delivered in line with the Group’s corporate guidelines and brand promise, and to foster operational excellence, achieve the property’s ambitious financial objectives and ensure the provision of an exceptional guest experience.

The main duties and responsibilities of this role:

  • Assist the General Manager in implementing the property’s commercial and revenue management strategy, in line with the Group Operations’ strategic objectives, by evaluating changes in guest needs, the guest mix and competitive set, recommending appropriate products/services and operational changes as necessary to ensure high levels of occupancy and profitability as well as leading the hotel in absence of General Manager and ensuring seamless and smooth functioning of Hotel Operations.
  • Translate the SBU’s strategy into annual operational business plans for all operations departments, monitor and manage performance to ensure continuous improvement.
  • Lead core operational activities, such as room management, food and beverage operations, housekeeping, engineering, front office, IT, etc., by conducting frequent and thorough inspections of the different hotel operations, facilitating team meetings, managing guest’s requests and feedback, monitoring services etc. while focusing on operational excellence, maximizing profitability and compliance with policies.
  • Drive and implement audit and compliance strategies with all SBU-specific standard operating procedures, practices and policies thus enabling exceptional guest experiences in line with Jumeirah standard.
  • Monitor and emphasize the guest services standards, oversee guest service feedback channels as well as regularly verify individual guests’ satisfaction levels, in order to reinforce guest centricity and foster the continuous improvement of guest services’ options and delivery, thus ensuring the provision of a world-class guest experience.
  • Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.
  • Manage important relationships with the SBU’s key internal interfaces (shared service centers, centers of excellence etc.) and external stakeholders (such as VIP guests, major B2B partners, suppliers etc.) in order to ensure that the Property’s interests are promoted and that it has string relationships with its strategic partners.
  • Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests and protect the Shareholders’ interests.
  • Direct the preparation and consolidation of the operations budget and monitor financial performance versus the budget so that the Group is aware of anticipated costs and areas of unsatisfactory performance and that potential performance improvement opportunities are capitalized upon.
  • Manage the effective achievement of objectives through setting individual objectives, managing performance, developing staff and providing formal and informal feedback in order to maximize overall performance and team motivation while continuing to deploy resources effectively for growth and further strengthening the employee value proposition and to ensure high levels of employee engagement and loyalty.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Bachelor's degree in hospitality, business or equivalent from an accredited and renowned university.
  • At least 8 years of hospitality experience, preferably with an international luxury hospitality company.
  • Very strong commercial mind-set with strong abilities for revenue generation.
  • A demonstrable track record of operations management of world-class properties.
  • A strong and known reputation within the hospitality industry and an extensive external network of key contacts within the relevant operating market.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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