Hotel Manager

at JW Marriott Marquis Hotel Dubai
Published June 5, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Managing Profitability and Departmental Budgets Experience with Marriott Hotels and Luxury brands – ideally JW Marriott/Ritz Carlton, St Regis, W. Proven achievement in driving revenues, efficiency and profitability Pre-opening or renovation experience project management experience. Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. • Reviews financial reports and statements to determine how Operations is performing against budget. • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. • Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance. • Strives to maintain profit margins without compromising guest or employee satisfaction. • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. • Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations • Strives to improve service performance. • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. • Ensures core elements of the service strategy are in place to produce the desired results. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams • Establishes a vision for product and service delivery on property. • Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team. • Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities • Observes service behaviors of employees and providing feedback to individuals and/or managers. • Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. • Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. • Stays knowledgeable of leadership talent in the property. • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Industry Hospitality

Description

Job Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:

  • An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
  • Learning opportunities with some of the best professionals the region has to offer.
  • We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
  • A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
    • World class training and development, including leadership development.
    • Recognition programs.
    • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
    • Discounted food & drink in all our restaurants and bars.
    • Discounts for your friends and family.
    • Unlimited career opportunities (Internationally and locally)
    • Medical and Life insurance
  • Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

Amazing opportunity has arrived to join the flagship JW Marriott Marquis as Hotel Manager! You will function as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance and Food and Beverage/Culinary. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CANDIDATE PROFILE 

Education and Experience

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

  • Experience with Marriott Hotels and Luxury brands – ideally JW Marriott/Ritz Carlton, St Regis, W.
  • Proven achievement in driving revenues, efficiency and profitability
  • Pre-opening or renovation experience project management experience.
  • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
  • • Reviews financial reports and statements to determine how Operations is performing against budget.
  • • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
  • • Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
  • • Strives to maintain profit margins without compromising guest or employee satisfaction.
  • • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
  • • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
  • • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
  • • Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
  • • Makes and executes key decisions to keep property moving forward towards achievement of goals.
  • Managing Property Operations
  • • Strives to improve service performance.
  • • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
  • • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
  • • Ensures core elements of the service strategy are in place to produce the desired results.
  • • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
  • Leading Property Operations Teams
  • • Establishes a vision for product and service delivery on property.
  • • Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
  • • Ensures employees are treated fairly and equitably.
  • Managing and Conducting Human Resources Activities
  • • Observes service behaviors of employees and providing feedback to individuals and/or managers.
  • • Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
  • • Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
  • • Stays knowledgeable of leadership talent in the property.
  • • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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