Job Summary:
The Guest Environment Expert plays a vital role in maintaining the overall cleanliness, appearance, and comfort of the hotel. This position goes beyond routine housekeeping tasks, ensuring that guest rooms, public areas, and facilities create a memorable and welcoming experience. From room upkeep to attending guest requests, the Guest Environment Expert ensures that every detail contributes to a positive guest stay.

Responsibilities:

• Clean and maintain guest rooms, public spaces, and facilities to meet hotel cleanliness standards.
• Respond promptly to guest requests for additional supplies, room cleaning, or maintenance needs.
• Replenish amenities, restock cleaning supplies, and ensure rooms are well-prepared for guest arrivals.
• Ensure that hallways, stairwells, and public areas are kept neat, tidy, and free of debris.
• Handle laundry services, including changing bed linens, towels, and ensuring cleanliness of room textiles.
• Inspect rooms for proper maintenance, safety, and cleanliness standards, reporting issues when necessary.
• Use cleaning tools and equipment, including vacuum cleaners, mops, and dusters, efficiently and safely.
• Follow cleaning checklists and procedures to ensure consistent quality in all areas of the hotel.
• Perform deep cleaning tasks in assigned areas such as carpet shampooing, window washing, and floor polishing.
• Support with guestroom inspections to ensure readiness for check-in.
• Assist with special cleaning projects as required by the management team.
• Report any maintenance issues or safety hazards to management for prompt resolution.
• Ensure that carts and equipment are properly stored and maintained at the end of each shift.
• Follow safety guidelines for using cleaning chemicals and equipment to prevent injury or damage.

Requirements:

• High school diploma or equivalent preferred.
• Previous housekeeping or custodial experience is an advantage but not required.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Must be able to stand, sit, or walk for extended periods and navigate uneven or sloping surfaces.
• Attention to detail and ability to follow instructions to maintain cleanliness standards.
• Ability to work independently and as part of a team, with a focus on guest satisfaction.
• Strong communication skills to interact with guests and coworkers professionally.
• Willingness to work flexible hours, including weekends and holidays, based on hotel needs.
• Ability to maintain a clean and professional appearance in accordance with company standards.
• Must be able to follow safety procedures and adhere to the use of proper cleaning tools and chemicals.