Job Summary:
We are seeking a dynamic and personable Hostess to join our team at Cloud 22, Atlantis, The Royal. As the first point of contact, you will be responsible for creating a welcoming atmosphere and ensuring a seamless dining experience for our guests. This role requires exceptional communication skills and a passion for delivering outstanding customer service in a luxury setting.

Responsibilities:

• Greet guests upon arrival and manage the seating arrangements for the restaurant.
• Provide accurate wait time estimates and monitor the waiting list.
• Escort guests to their tables and ensure their needs are met throughout their visit.
• Maintain an organized reservation system and coordinate with service staff for efficient table turnover.
• Respond to guest inquiries and resolve any issues or special requests professionally.
• Maintain the cleanliness and presentation of the hostess stand and entryway area.
• Ensure menus are clean, current, and available for guests.
• Work closely with the restaurant team to enhance the guest experience, ensuring high standards of service.
• Provide feedback on guest preferences or comments to management for continuous improvement.
• Participate in ongoing training to develop knowledge of the menu and service procedures.

Requirements:

• Previous experience as a hostess or in a similar role within a luxury hotel or high-end restaurant.
• Strong communication and interpersonal skills with the ability to engage guests warmly.
• Ability to work in a fast-paced, high-pressure environment while maintaining professionalism.
• Excellent organizational skills and attention to detail.
• A team player with a proactive approach to problem-solving and guest satisfaction.
• Multilingual abilities (e.g., Arabic, Russian, Chinese, French, etc.) are advantageous but not required.

Level of Education:
High school diploma or equivalent; additional hospitality training is a plus.

Work Hours:
Full-time with flexible availability, including evenings, weekends, and holidays.

Experience in Months:
Minimum of 24 months in a similar role within a luxury or high-end hospitality environment.