Head Waiter – Arabic Speaker at Park Rotana
| Published | September 13, 2024 |
| Location | Dubai, United Arab Emirates |
| Category | Chefs / F&B / Housekeeping / Hospitality |
| Job Type | Full-time |
| Industry | Hospitality |
| Responsibilities | Collaborate with Kitchen, Stewarding, and Cashiers for smooth operations. Conduct regular team training per departmental SOPs. Monitor and manage team duty schedules. Ensure employees' proper appearance and grooming. Oversee timely setup of the outlet based on meal settings and opening hours. Welcome and seat arriving guests if the hostess is unavailable. Build positive relationships with patrons to ensure their satisfaction. Stay familiar with the outlet's menu, promotions, and hotel updates. Contribute to achieving the outlet's monthly revenue targets |
Description
About the Company:
Rotana Hotels, founded in 1992 in Abu Dhabi, has rapidly grown into one of the leading hospitality brands in the Middle East, Africa, Eastern Europe, and Turkey. With over 100 properties under its management, Rotana offers a diverse portfolio that includes luxury hotels, serviced apartments, and budget-friendly options. The brand is known for its commitment to delivering genuine Arabian hospitality, blending contemporary comforts with regional charm. Rotana properties are designed to cater to both business and leisure travelers, featuring state-of-the-art facilities, exceptional dining options, and comprehensive wellness services. With a focus on quality, innovation, and sustainability, Rotana Hotels continues to expand its footprint, providing memorable experiences for guests worldwide.
Job Summary: We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.
As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience
Requirements:
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Responsibilities:
- Collaborate with Kitchen, Stewarding, and Cashiers for smooth operations.
- Conduct regular team training per departmental SOPs.
- Monitor and manage team duty schedules.
- Ensure employees' proper appearance and grooming.
- Oversee timely setup of the outlet based on meal settings and opening hours.
- Welcome and seat arriving guests if the hostess is unavailable.
- Build positive relationships with patrons to ensure their satisfaction.
- Stay familiar with the outlet's menu, promotions, and hotel updates.
- Contribute to achieving the outlet's monthly revenue targets
Required Skills:
Required Education: diploma / Bachelor's Degree
Work Hours: 8 Hours a Day
Experience in Months: 24