Job Summary:
We are seeking a dynamic and personable Head Hostess for Cloud 22 at Atlantis, The Royal. As the first point of contact for our guests, you will play a key role in creating memorable experiences, ensuring seamless service, and leading the hosting team in one of Dubai’s most iconic destinations.

Responsibilities:

• Greet and welcome guests warmly, creating a positive first impression.
• Manage reservations, seating arrangements, and guest flow to maximize table turnover and guest satisfaction.
• Communicate efficiently with the bar and dining teams to ensure smooth service operations.
• Address guest inquiries and special requests, ensuring high levels of guest satisfaction.
• Oversee the hosting team, providing training and guidance to maintain service standards.
• Monitor dining area conditions and coordinate with staff to ensure cleanliness and readiness.
• Anticipate and resolve any potential service issues or guest concerns promptly and professionally.
• Assist in developing and implementing service protocols to enhance the guest experience.
• Support marketing initiatives by promoting restaurant offerings, events, and special menus.
• Maintain a deep knowledge of the food and beverage menu to assist guests with recommendations.

Requirements:

• Minimum 2 years of experience in a similar role within a luxury hotel, restaurant, or high-end hospitality environment.
• Strong interpersonal and communication skills, with the ability to interact with diverse clientele.
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Leadership skills to manage and motivate the hosting team effectively.
• Knowledge of reservation systems and hospitality software is preferred.
• A proactive and guest-focused mindset, with attention to detail and a passion for delivering exceptional service.
• International experience or exposure in a luxury setting is a plus.

Level of Education:
High school diploma or equivalent; additional hospitality training or certifications are advantageous.

Work Hours:
Full-time, flexible schedule including evenings, weekends, and holidays.

Experience in Months:
24 months or more in a hosting, guest relations, or front-of-house role within a high-end hospitality environment.