Guest Services Executive – Front Office – Jumeirah Zabeel Saray

at Jumeirah Hotels and Resorts
Published May 22, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Help guests check in and out smoothly and assist with pre-registration and extended stay requests. Welcome and assist guests upon arrival and departure, providing orientation to facilities. Manage group bookings, following standard procedures. Stay informed about all aspects of the facilities, products, and services and provide personalized service to guests and frequent travelers. Assist guests in person or by phone with bookings and inquiries. Handle payments via cash, credit, or debit cards and minimize rebates, ensuring proper justification and documentation. Conduct credit checks to ensure sufficient credit for in-house rooms. Secure advance payment guarantees at check-in. Perform cashiering duties like foreign currency exchange and paid outs. Maintain guest privacy by not disclosing any guest details. Manage traces in Opera for arrivals and departures. Assign rooms courteously and instruct bell desk to escort guests. Provide information on transport, dining, and sightseeing and update departure timelines and inform relevant departments. Know room and suite rates and be familiar with different currencies. Support Guest Relations, Concierge, and Club Executive Lounge as needed. Balance individual cashier audits at the end of each shift. Maintain and balance the cash float. Assist guests as needed, based on safety guidelines. Anticipate and address guest needs. Handle complaints promptly and seek guest feedback.
Industry Hospitality

Description

JOB DESCRIPTION

About Jumeirah and Jumeirah Zabeel Saray:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing’s, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire.

The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, performing art destination Zabeel Theatre and a collection of diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the mainland of Dubai.

 

About the Job:

An exciting opportunity has been arisen for a Guest Service Executive - Front Office at Jumeirah Zabeel Saray. The main duties and responsibilities of this role

  • Help guests check in and out smoothly and assist with pre-registration and extended stay requests.
  • Welcome and assist guests upon arrival and departure, providing orientation to facilities.
  • Manage group bookings, following standard procedures.
  • Stay informed about all aspects of the facilities, products, and services and provide personalized service to guests and frequent travelers.
  • Assist guests in person or by phone with bookings and inquiries.
  • Handle payments via cash, credit, or debit cards and minimize rebates, ensuring proper justification and documentation.
  • Conduct credit checks to ensure sufficient credit for in-house rooms.
  • Secure advance payment guarantees at check-in.
  • Perform cashiering duties like foreign currency exchange and paid outs.
  • Maintain guest privacy by not disclosing any guest details.
  • Manage traces in Opera for arrivals and departures.
  • Assign rooms courteously and instruct bell desk to escort guests.
  • Provide information on transport, dining, and sightseeing and update departure timelines and inform relevant departments.
  • Know room and suite rates and be familiar with different currencies.
  • Support Guest Relations, Concierge, and Club Executive Lounge as needed.
  • Balance individual cashier audits at the end of each shift.
  • Maintain and balance the cash float.
  • Assist guests as needed, based on safety guidelines.
  • Anticipate and address guest needs.
  • Handle complaints promptly and seek guest feedback.

 

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Previous experience in a similar role within the hospitality industry.
  • A degree or diploma in Hospitality Management, Tourism, or a related field is preferred.
  • Experience with hotel management software, such as Opera, is highly desirable.
  • Excellent communication skills, both verbal and written.
  • Strong customer service skills with a friendly and courteous demeanor.
  • Ability to handle multiple tasks and work under pressure.
  • Proficiency in using computer systems and office software (e.g., MS Office).
  • Familiarity with health, safety, and environmental procedures.
  • High level of professionalism and grooming.
  • Proficiency in one or more additional languages desired (e.g., Spanish, French, Mandarin, Arabic, German).

 

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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