Guest Services Executive – Concierge – Jumeirah Marsa Al Arab

at Jumeirah Hotels and Resorts
Published May 23, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Understand the complaints/issues, carry out all the relevant equipment’s to the site, diagnose the situation and the repair needs, carry out repair, replacement and maintenance works as directed/needed. To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.  To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.  To place emphasis on and sell in-house restaurants, facilities and other destinations.  To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)  To reconfirm guest flights and leave confirmation messages to guest.  To check and be familiar with the arrival list, VIP list and departure list on a daily basis.  To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.  To report and log guest comments ensuring complaints are resolved as soon as possible.
Industry Hospitality

Description

JOB DESCRIPTION

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for Guest Services Executive to join the Concierge team at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

  • Understand the complaints/issues, carry out all the relevant equipment’s to the site, diagnose the situation and the repair needs, carry out repair, replacement and maintenance works as directed/needed.
  • To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
  • To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
  • To place emphasis on and sell in-house restaurants, facilities and other destinations.
  • To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
  • To reconfirm guest flights and leave confirmation messages to guest.
  • To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
  • To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
  • To report and log guest comments ensuring complaints are resolved as soon as possible.

About you: 

The ideal candidate for this position will have the following experience and qualifications:

  • Previous experience in a multicultural environment.
  • Proficiency in English.
  • Previous experience in a similar position within a 5* luxury property.
  • Any additional languages will be preferred.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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