Guest Service Executive – Front Office

at Zabeel House The Greens
Published June 3, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet. Take payment from guests on arrival and close their bills correctly. Prepare amenities for arrivals and guest in house in the absence of Guest Services Team Leader. Provide personalised check in to all VIP guests. Update and maintain all guests’ profiles history files accurately. Be efficient in assisting guests throughout their stay with any requirements. Enrolling guest to Jumeirah One Loyalty Membership Program. Sell rooms to walk-in guests at the maximum rate possible. Ensure that the Reception desk is manned, operationally prepared and stocked at all times. Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody following the security procedures. Display high product knowledge of all services and facilities of the hotel. Report for duty on time and wearing the correct uniform. Overlooking the Reception Email Inbox and the efficient and timely communication of the same. Act as Concierge, assisting in giving advice, helping to make restaurant reservations, arrange transportation, etc. 
Industry Hospitality

Description

JOB DESCRIPTION

About Jumeirah and the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.

 

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

 

Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of ‘what is good,’ and build experiences that people want to share.

Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day.

 

Our property, Zabeel House by Jumeirah, The Greens, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

 

About the Role:

An opportunity has arisen for a Guest Service Executive (Receptionist) to join our Front Office Department in Zabeel House by Jumeirah The Greens. The main purpose of the role is to anticipate and meet guests’ needs and requests, ensuring complete guest satisfaction; to recognizes all repeat and important guests and to establish and develop personal guest contact, promote feedback and be consistently proactive in anticipating guest needs and requirements.

The main duties and responsibilities of this role:

  • Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
  • Take payment from guests on arrival and close their bills correctly.
  • Prepare amenities for arrivals and guest in house in the absence of Guest Services Team Leader.
  • Provide personalised check in to all VIP guests.
  • Update and maintain all guests’ profiles history files accurately.
  • Be efficient in assisting guests throughout their stay with any requirements.
  • Enrolling guest to Jumeirah One Loyalty Membership Program.
  • Sell rooms to walk-in guests at the maximum rate possible.
  • Ensure that the Reception desk is manned, operationally prepared and stocked at all times.
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody following the security procedures.
  • Display high product knowledge of all services and facilities of the hotel.
  • Report for duty on time and wearing the correct uniform.
  • Overlooking the Reception Email Inbox and the efficient and timely communication of the same.
  • Act as Concierge, assisting in giving advice, helping to make restaurant reservations, arrange transportation, etc.

 

About You:

 

The ideal candidate for this position will have the following experience and qualifications:

 

Essential:

  • Diploma or Degree equivalent Hotel related education
  • Previous Hotel Experience (through studies or work experience) in a hotel.
  • Computer Knowledge, i.e. basic experience with windows, internet explorer and word.
  • Previous Experience in Fidelio/Opera and HotSos is a plus.
  • Good interpersonal and communication skills, fluent in Engish.
  • Additional Language would be of advantage: Arabic, Russian, Mandarin or European language.
  • Able to communicate effectively and to respond well (switched on) to questions and requests.
  • Able to work in a team, i.e. caring about other team members and open towards other nationalities.
  • Acts with emotional intelligence during the guest interation to anticipate and fulfil the guests needs.

 

 

About the Benefits:

 

This position offers an attractive tax-free salary, paid in Dirhams (AED), the local currency of UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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