Guest Relations Officer/Front Desk Agent at The Westin Dubai Mina Seyahi Beach Resort & Marina
| Published | August 30, 2024 |
| Location | Dubai, United Arab Emirates |
| Category | Chefs / F&B / Housekeeping / Hospitality |
| Job Type | Full-time |
| Responsibilities | Guest Experience & Service: Go beyond smooth check-ins and check-outs to create memorable guest experiences. Guide guests through their stay by handling operational needs, fulfilling requests, completing reports, and sharing local highlights. Take initiative and move freely to address what needs to be done, making transactions part of the overall experience. Operational Excellence & Professionalism: Ensure a safe workplace, follow company policies, maintain confidentiality, and protect company assets. Uphold quality standards, and maintain a professional appearance and communication. Stay active, whether standing, sitting, or walking for extended periods, and handle physical tasks like moving and lifting items up to 10 pounds. Perform all duties with attention to detail to ensure guest satisfaction and business success. |
| Industry | Hospitality |
Description
About the Company:
Marriott International, a leading global hospitality company, boasts a diverse portfolio of over 7,000 properties across 131 countries and territories. Founded in 1927 by J. Willard Marriott, the company has grown from a single root beer stand into a renowned hotel brand encompassing luxury, premium, and select-service categories. Marriott's brands include iconic names like The Ritz-Carlton, St. Regis, Sheraton, and Marriott Hotels. Known for its commitment to quality service, innovation, and sustainability, Marriott prioritizes guest satisfaction and community impact through initiatives like "Serve 360." With a focus on exceptional experiences and global expansion, Marriott remains a cornerstone of the hospitality industry.
Requirements:
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Responsibilities:
Guest Experience & Service:
- Go beyond smooth check-ins and check-outs to create memorable guest experiences.
- Guide guests through their stay by handling operational needs, fulfilling requests, completing reports, and sharing local highlights.
- Take initiative and move freely to address what needs to be done, making transactions part of the overall experience.
Operational Excellence & Professionalism:
- Ensure a safe workplace, follow company policies, maintain confidentiality, and protect company assets.
- Uphold quality standards, and maintain a professional appearance and communication.
- Stay active, whether standing, sitting, or walking for extended periods, and handle physical tasks like moving and lifting items up to 10 pounds.
- Perform all duties with attention to detail to ensure guest satisfaction and business success.
Required Skills:
Required Education: High school diploma or G.E.D. equivalent.
Work Hours: 8 Hours a Day
Experience in Months:
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.