Guest Relations Executive (Seasonal) – Sal Pool & Restaurant

at Burj Al Arab
Published June 4, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Providing excellent customer service to all guests, including greeting them warmly and engaging in small conversations to make them feel comfortable and welcome. Schedule dining reservations and arranges parties or special services/special occasions such as anniversaries, birthdays, proposals etc. for guests according to the Restaurant Reservations SOP. Actively usesthe standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings. Greet guests, and escorts them to tables. Shares their names to relevant service staff immediately after seating. Match the pace of the table and present the menus after each guest is comfortably seated. Must familiarize with the menu and signature dishes to answer guests’ queries associated with it. Wait for the right moment to describe the Chef specials/festive specialties. Recommend food choices with drinks in accordance with guest’s passion for food and beverage. Anticipate guest’s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information thus delivering a hospitality experience that goes above and beyond keeping in mind Heart of Jumeirah standards. Inform staff on next shift about special needs or as necessary. Maintain knowledge of all in-house services, theme of the destination dining as well as local information and must be able to assist guests as per their enquiries. Responsible for the collection and input of any relevant guest history in profile & all guest source data with utmost accuracy(in-house, residents, outside tourist, BU) and consolidate per shift. Assist in recording inventories/ stock-takes as required. Answer telephone within 3 rings using the Standard script professionally and politely.
Industry Hospitality

Description

JOB DESCRIPTION

About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.

Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Guest Relations Executive to join Burj Al Arab Jumeirah .The main duties and responsibilities of this role:

  • Providing excellent customer service to all guests, including greeting them warmly and engaging in small conversations to make them feel comfortable and welcome.
  • Schedule dining reservations and arranges parties or special services/special occasions such as anniversaries, birthdays, proposals etc. for guests according to the Restaurant Reservations SOP.
  • Actively usesthe standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings.
  • Greet guests, and escorts them to tables. Shares their names to relevant service staff immediately after seating. Match the pace of the table and present the menus after each guest is comfortably seated.
  • Must familiarize with the menu and signature dishes to answer guests’ queries associated with it. Wait for the right moment to describe the Chef specials/festive specialties. Recommend food choices with drinks in accordance with guest’s passion for food and beverage.
  • Anticipate guest’s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information thus delivering a hospitality experience that goes above and beyond keeping in mind Heart of Jumeirah standards. Inform staff on next shift about special needs or as necessary.
  • Maintain knowledge of all in-house services, theme of the destination dining as well as local information and must be able to assist guests as per their enquiries.
  • Responsible for the collection and input of any relevant guest history in profile & all guest source data with utmost accuracy(in-house, residents, outside tourist, BU) and consolidate per shift.
  • Assist in recording inventories/ stock-takes as required.
  • Answer telephone within 3 rings using the Standard script professionally and politely.

About you:

  • 1-2 years’ experience in Guest’s service-related work in a 5-star hotel in Fine dining /Destination Dining.
  • Proficient in English.
  • Knowledge of Microsoft Office and Micros.
  • Additional language would be an advantage.
  • Knowledge of LQA / Forbes standards is preferred.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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