Guest Experience Supervisor -DXBBY
| Published | September 6, 2024 |
| Location | Dubai, United Arab Emirates |
| Category | Chefs / F&B / Housekeeping / Hospitality |
| Job Type | Full-time |
| Responsibilities | Supervise daily Front Office operations, ensuring smooth Guest Experience Specialist tasks for optimal guest service. Engage with guests and community members in the lobby, ensuring each guest is well attended. Oversee guest preferences and ensure entitlements are met according to Brand Standards. Maintain clear communication across departments on matters affecting guest service and hotel operations. Work under the guidance of the Rooms Manager, following IHG and local hotel policies. |
| Industry | Hospitality |
Description
About the Company:
InterContinental Hotels Group (IHG), a global hospitality company, operates a diverse portfolio of over 6,000 hotels across nearly 100 countries. Founded in 2003 and headquartered in the UK, IHG's brands range from luxury to economy, including InterContinental, Holiday Inn, Crowne Plaza, and Kimpton Hotels. Known for delivering exceptional guest experiences, IHG emphasizes innovation, sustainability, and community engagement through its "True Hospitality for Good" initiative. With a focus on comfort, service, and strategic growth, IHG continues to be a leader in the global hospitality industry.
ABOUT US
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
The Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels, is looking for an experienced Guest Experience Supervisor to join their extraordinary team!
Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.
Job Summary:
Requirements:
It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!
Previous experience in a similar role in a Hotel environment is a must. Supervisory experience in managing guest expectations by driving the team performance. Excellent English communication skills, additional languages preferred. Strong ability to build and maintain relationships.
Responsibilities:
- Supervise daily Front Office operations, ensuring smooth Guest Experience Specialist tasks for optimal guest service.
- Engage with guests and community members in the lobby, ensuring each guest is well attended.
- Oversee guest preferences and ensure entitlements are met according to Brand Standards.
- Maintain clear communication across departments on matters affecting guest service and hotel operations.
- Work under the guidance of the Rooms Manager, following IHG and local hotel policies.
Required Skills:
Excellent English communication skills
Required Education:
Work Hours: 8 Hours a Day
Experience in Months:
WHAT WE OFFER
We'll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Who we are
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.