Guest Experience Expert – Front Desk Agent

at Marriott International
Published January 27, 2024
Location Abu Dhabi, United Arab Emirates
Category Customer Service / Reservations / Telecalling  
Job Type Full-time  

Description

Job Description

Job Number 24016028
Job Category Rooms & Guest Services Operations
Location The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Start Your Journey With Us

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler and luminaries in the art of living. The hotel comprises of 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, along with the breathtaking one of a kind Bridge suite between the two Nation Towers.

The St. Regis is a part of the Marriott International, a constant growing and a leading global hospitality company, having the vision to be the World's Favorite Travel Company, with more than 7,000 properties in 131 countries and territories. The core of the hotel are our staff whom we address as “Hosts” as they are the ultimate luxury ambassadors of our hotel, striving to provide exquisite stay to our guests and memorable experiences each day. Pursue your passion for a dynamic career and grow your expertise at the best address! We invite you to explore your career at The Abu Dhabi’s finest urban resort, The St. Regis Abu Dhabi.

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

ESSENTIAL FUNCTIONS

As Guest Experience Expert (Front Desk Agent) you are an ambassador of the Front Office and the hotel, in and outside the workplace. You will provide a personal service to all the guests, fully aware and following the hotel standards and procedures and ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service. In this role, you will handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected. You will do a proper cashier closer and to ensure a complete handover between the shifts and be aware of forged currency and traveler's checks and to respect all the financial and audit procedures. You will check the departure lists and to ensure check out times are respected, monitor room status and discrepancies. In this role, you will properly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups, strictly respect the room keys and section keys handover procedures.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Must be proficient in reading, writing, speaking and negotiating in English and preferably another language.

QUALIFICATION STANDARDS

Education

Bachelor degree required.

Experience

At least 1 year of experience within the hospitality industry.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Only registered members can apply for jobs.