Job Summary:
We are looking for dynamic and guest-focused professionals to join our team as Guest Experience Experts. In this role, you will be responsible for creating memorable guest experiences by delivering personalized service and assisting with a variety of operational tasks. Whether guiding guests through check-in and check-out, handling luggage, or sharing information about local attractions, you will ensure that every guest feels welcomed and valued throughout their stay.

Responsibilities:

• Provide efficient and friendly check-in and check-out services, ensuring all guest details are accurately processed.
• Address guest inquiries and requests promptly, offering personalized assistance throughout their stay.
• Assist with guest luggage, including loading/unloading vehicles and transporting luggage to/from rooms or designated areas.
• Offer local area recommendations and provide information on hotel services, promotions, and amenities.
• Complete reports and maintain records of guest services, ensuring accuracy and timeliness.
• Monitor and address operational needs, coordinating with other departments to maintain smooth service delivery.
• Uphold hotel standards for safety, cleanliness, and professionalism in all guest interactions and workspaces.
• Handle guest complaints or issues with empathy and professionalism, ensuring guest satisfaction is achieved.
• Assist in room inspections, ensuring readiness and quality prior to guest arrival.
• Participate in daily team meetings to review service standards, guest feedback, and operational priorities.
• Ensure all company policies and procedures are followed, including safety and confidentiality standards.

Requirements:

• High school diploma or G.E.D. equivalent preferred.
• Excellent interpersonal and communication skills with a passion for customer service.
• Ability to perform physical tasks such as lifting, carrying, pushing, and pulling items weighing up to 50 pounds without assistance.
• Ability to stand, sit, walk, and move through confined spaces for extended periods of time.
• Must be detail-oriented and able to multitask in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Previous experience in hospitality or customer service is a plus, but not required.
• Positive attitude, team player, and a proactive approach to problem-solving.
• Willingness to take on additional responsibilities as needed to support hotel operations.

Knowledge & Competencies:

• Customer Focus
• Adaptability
• Problem-Solving Skills
• Professionalism in Guest Interactions
• Teamwork
• Strong Communication Skills
• Initiative and Proactivity