Guest Experience Agent at The Abu Dhabi EDITION
| Published | September 3, 2024 |
| Location | Abu Dhabi, United Arab Emirates |
| Category | Chefs / F&B / Housekeeping / Hospitality |
| Job Type | Full-time |
| Responsibilities | Handle guest calls, requests, and concerns by answering, recording, and processing them promptly. Operate the telephone switchboard, manage requests like wake-up calls, and relay messages accurately. Assist guests with internet access and resolve issues by contacting the appropriate department. Follow up to ensure guest satisfaction and dispatch bell or valet staff as needed. Key Success Factors: Adhere to company policies, maintain a professional appearance, and protect company assets. Provide excellent service by anticipating guest needs and assisting those with disabilities. Maintain clear and professional communication, work well with the team, and meet quality standards. Handle tasks requiring light physical activity and perform additional duties as requested. |
| Industry | Hospitality |
Description
About the Company:
Marriott International, a leading global hospitality company, boasts a diverse portfolio of over 7,000 properties across 131 countries and territories. Founded in 1927 by J. Willard Marriott, the company has grown from a single root beer stand into a renowned hotel brand encompassing luxury, premium, and select-service categories. Marriott's brands include iconic names like The Ritz-Carlton, St. Regis, Sheraton, and Marriott Hotels. Known for its commitment to quality service, innovation, and sustainability, Marriott prioritizes guest satisfaction and community impact through initiatives like "Serve 360." With a focus on exceptional experiences and global expansion, Marriott remains a cornerstone of the hospitality industry.
Requirements:
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Responsibilities:
Handle guest calls, requests, and concerns by answering, recording, and processing them promptly. Operate the telephone switchboard, manage requests like wake-up calls, and relay messages accurately. Assist guests with internet access and resolve issues by contacting the appropriate department. Follow up to ensure guest satisfaction and dispatch bell or valet staff as needed.
Key Success Factors:
- Adhere to company policies, maintain a professional appearance, and protect company assets.
- Provide excellent service by anticipating guest needs and assisting those with disabilities.
- Maintain clear and professional communication, work well with the team, and meet quality standards.
- Handle tasks requiring light physical activity and perform additional duties as requested.
Required Skills:
Required Education: High school diploma or G.E.D. equivalent.
Work Hours: 8 Hours a Day
Experience in Months:
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.