JOB DESCRIPTION

Position Purpose

To provide Sales administration support to the Commercial Manager and be engaged in pro-active and re-active selling activities to exceed owner expectations concerning revenue generation and market share.

Duties & Key Responsibilities

Being a Great Team Member

• Come to work every day with a smile on your face
• Be a reliable and motivated member of the Commercial & Sales team
• Communicate pro-actively, clearly and constructively with other team members to help deliver great guest experiences at our hotel
• Be a role model for others by demonstrating passionate customer service and a high level of self-confidence and can-do attitude
• Roll up your sleeves and help in other departments during busy periods and as required, spend at least 30 minutes per day assisting colleagues in Guest Operations e.g. F&B service, stewarding, housekeeping, front office
• At the start of your work day, check in with the Guest Operations Manager to learn where your helping hand will be needed most.
• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
• Be aware of planned team meetings and learning sessions and attend as required
• Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees
• Execute any other duties as assigned by the GM and / or Commercial Manager

Sales Specifics

• Support the Commercial Manager and / or Sales Manager by executing assigned commercial & Sales tasks dutifully and with a high degree of passion for selling
• Compile and create commercial reports and statistics on request of the Commercial Manager
• Plan and execute detailed action plans to support revenue generation in your assigned customer segment and beat the competition
• Support the Commercial Manager administratively when preparing budgets, strategy plans, forecasts or marketing / PR plans
• Actively and independently manage allocated accounts to achieve high level of customer satisfaction and loyalty
• Help to ensure that all rates are loaded correctly in systems / channels
• Invest time in searching for innovative approaches to generate revenue (also in F&B), sharing them on a regular basis with the Commercial Manager

• Take time to be a great host and engage with guests in our hotel daily: Greet friendly and with a smile on your face, do a bit of small talk, ask for their feedback and enquire what you and your colleagues can do to make their guest experience an even better one!

What are we looking for?

A Group, Conference, and Events (GCE) Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards
• Demonstrated previous experience working in a Sales environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Demonstrated previous experience working in the Conference and Events function
• Qualification, degree, or certification in a relevant field