Job Summary:
We are seeking a proactive and dynamic Front Office Supervisor to oversee day-to-day operations, ensuring exceptional guest experiences and smooth coordination across departments. This role involves leading shifts, maintaining service standards, and promoting a team-oriented environment. You will act as a key contact for guest communications and emergency responses, while ensuring the efficient operation of front office systems and procedures.

Responsibilities:

• Supervise all front office services and ensure operations follow departmental procedures.
• Manage usage of front office systems, including PMS, credit card machines, and key systems.
• Oversee guest check-in/check-out processes and address any outstanding issues from previous shifts.
• Ensure guest satisfaction by actively engaging with guests before, during, and after their stay.
• Monitor hotel product quality, ensuring standards are maintained at the highest level.
• Coordinate safety and security procedures and serve as the primary point of contact for emergencies.
• Communicate guest preferences and VIP arrivals to relevant departments, ensuring special requests are fulfilled.
• Foster teamwork across departments and promote a positive, collaborative working environment.
• Execute night audit procedures and act as the Night Manager when on shift during night hours.
• Assist with ad-hoc tasks and provide support to the team as needed to ensure smooth operations.

Requirements:

• Passion for hospitality and a commitment to delivering exceptional guest experiences.
• Knowledge of Opera PMS or similar systems is advantageous.
• Minimum of 2 years of supervisory experience in hotel operations or hospitality.
• Strong organizational, leadership, and problem-solving skills with an eye for detail.
• Ability to work in a fast-paced environment with a flexible, team-player attitude.
• Fluent in German and excellent communication skills in both written and spoken English.
• A positive, outgoing personality with a natural drive for service excellence.