Job Summary:
The Front Office Host is responsible for providing exceptional reception services, ensuring smooth check-in and check-out processes, addressing guest queries, and performing audits. This role plays a key part in delivering a welcoming and efficient guest experience.

Responsibilities:

• Greet and assist guests during check-in and check-out with a focus on delivering excellent service.
• Handle guest queries and complaints promptly and professionally.
• Complete daily audit procedures and ensure accurate billing for guests.
• Maintain knowledge of room categories, rates, and hotel promotions to provide information and upsell services.
• Maximize room occupancy using up-selling techniques and promote hotel facilities.
• Process payments accurately, including foreign currencies, credit cards, and cash transactions in compliance with hotel policies.
• Maintain clear communication with the Front Office Manager and other departments regarding guest feedback and relevant operational updates.
• Ensure compliance with hotel security, fire regulations, and health and safety standards.
• Operate property management systems and front-of-house equipment following company procedures.
• Assist other departments when necessary to ensure smooth hotel operations.
• Attend and participate in training sessions to maintain service excellence.

Requirements:

• Strong customer service skills with the ability to manage guest interactions effectively.
• Proficiency in handling payments, processing transactions, and managing guest accounts.
• Good understanding of hotel management systems and basic IT proficiency.
• Ability to multitask and remain calm under pressure.
• Strong interpersonal and communication skills, both verbal and written.
• Attention to detail, ensuring accuracy in billing and reservation records.

Level of Education:

• High school diploma or equivalent.

Work Hours:

• Full-time, with flexibility to work shifts, including weekends and public holidays.

Experience in Months:

• Minimum of 6 months of experience in a customer service role, preferably in the hospitality industry.